Since items are crafted in small batches, products will be shipped via USPS Mail 3-5 business days from when they are ordered.
For questions about orders that have been shipped, please reference your USPS tracking number. Once an order leaves our hands, it enters the domain of USPS, and the order is no longer in our care or control. If you have concerns about late or lost packages, please contact us directly. If an order has been shipped, has not been delivered, and the tracking has not been updated for one week, we will initiate a claim with USPS.
We are not responsible for lost, stolen or delayed orders. All orders are shipped to the address provided. Orders shipped to incorrect addresses will not be shipped again or refunded.
Returns & ExchangesDue to the nature of our products, returns cannot be accepted. We will certainly replace items that arrive damaged, but please contact us if you have any problems with your order upon delivery.
If you find yourself unsatisfied with a specific product, please contact us via email at firstname.lastname@example.org so that we can work together to find the right product for you.